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At StationChill, we strive to process and ship all orders as quickly as possible.
Order Processing:Orders are typically processed within 1–3 business days. Once your order is prepared for shipment, you will receive a confirmation email with tracking information.
Shipping Timeframes:Delivery times vary depending on your location. Most orders are delivered within 5–10 business days after shipment confirmation. Large items may ship via freight carrier.
If you have any questions regarding your shipment, please contact us at info@stationchill.com.
Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, orders may already be in processing or shipment.
If your order has shipped, cancellation will be treated as a return and may be subject to return shipping costs.
We accept returns within 30 days of delivery, provided the item:
Is unused
Is in original packaging
Is in resalable condition
To initiate a return, please contact info@stationchill.com with your order number.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
If your item arrives damaged:
Please notify us within 48 hours of delivery
Send clear photos of the damage and packaging to info@stationchill.com
We will work quickly to resolve the issue through replacement or refund.
Once a returned item is received and inspected, refunds will be issued to the original payment method within 5–7 business days.
Our products are backed by a manufacturer warranty. Warranty terms vary by product. Please contact us for specific warranty details.
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